Frequently Asked Questions
Everything you need to know about our authentic continental flavors and delivery.
How do you ensure the freshness of perishable goods during shipping?
All temperature-sensitive items are packed in insulated thermal liners with reusable gel ice packs to maintain optimal freshness from our warehouse to your doorstep.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days. We also offer expedited 1-2 day shipping for customers who want their continental specialties delivered faster.
Do you offer international shipping?
Currently, we ship to all 50 states within the US. We are working on expanding our logistics to include international destinations in the near future.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Are your products authentic imports?
Yes, we pride ourselves on sourcing directly from traditional producers across Europe and the Mediterranean to ensure you receive genuine, high-quality continental ingredients.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.